FAQ

Some email providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order not to miss any emails from us, please add our email address to your list of 'Trusted' contacts. If you are still unable to locate the verification email, please Contact Support who can assist you.

Simply open your Wallet via My Account, where you can add a new currency and select your new currency from the dropdown list.

Once you make a successful deposit, this will appear immediately in your Balance section in My Account!

There can be a couple of reasons why your deposit attempt is not successful, this may be caused by the fact that the jurisdiction of your country of residence has internal regulation against online gaming. In order to check this please Contact Support so we can check the reason and assist you.

You are able to play on 24Casino with EUR, USD, CHF, NOK, NZD, AUD, CAD, CLP, BRL, BTC, BCH, ETH, LTC, DOG, USDT

We don’t charge any transaction fees at 24Casino. Some deposit methods may charge a 2.5% fee, you can check per method on our Payments Page.

The most common reason for this is due to the internet connection, which should be the first thing to check. We also recommend closing any other website applications which may be slowing down the internet bandwidth, which should improve the performance of the games.

We take the safety and security of our players very seriously as a regulated casino. This is why you maybe be required to provide KYC documents at some point during the lifetime of your account. These can simply be uploaded in your Documents page, where you can also track the status of these easily!